Question & Answer

You may need some guidelines when you are ready to place an order.
The following are our Questions and Answers:

Q: How to contact customer service if you want to place an order?
A: Please feel free to email us: [email protected] or contact us through the “contact us”page, phone, whatsapp and skype, all work well. We make sure to reply you immediately once message is received.

Q: Can you provide sample orders?
A: Yes, normally we can accept sample order over than 500g.

Q: Is there any discount for my order?
A: Yes,of course, Prices depends on the quantity.
A competitive price will be offered is your order is larger.

Q: Are these Plant extract natural?
A: All of our products are extracted from plants, that’s the reason why we called as plantbased ingredients, no extra materials. You can buy it without doubt.

Q: How to ship and delivery?
A: For sample order we always ship by international express including DHL,UPS,TNT, FEDEX. For bulk orders, air or sea shipment will be used normally.

Q: What about your standard delivery time?
A: For sample orders less than 100kgs, the delivery is within 3 days. For bulk order normally the delivery time is 7-10 days. For urgent order, please kindly double check with our customer service before orders confirmed.

Q: Do you have guarantee on your products?
A: The product are natural pure with high quality. We are sure that every order passes the quality control. And we could offer COA ,MSDS or other fields required for each order.

Q: What is your MOQ?
A: For most of the products the MOQ is 1kg. But for some of the products we can accept less quantity such as 100g to 500g.

Q: What is the package of our products?
A: We have different packages for plant extract, like bottles, cans,wooden drum, wooden box, and could also pack as per requirement.

Q: What’s your payment terms?
A: Payment terms, like Master Card, T/T, Visa Card, e-Checking, Paypal, Western Union are all workable. If you’d prefer to use other payment methods, please just confirm with our customer service department.

Q: Can you supply OEM or ODM service?
A: Yes,Best nutras professionally works on the private label service, including ingredients packaging, dietary supplement OEM service with producing tables, capsules and gummies as customer required. We have excellent team to work at each process to make sure customer’s satisfactory.

Do you still have other questions?
Welcome to send an inquiry at: [email protected]